Terms And Conditions

This Site/ Application/ Services is/are operated /provided by Transloop Technologies Private Limited.

These terms and conditions (“User Terms”) apply to Your visit to and use, of the Site whether through a computer or a mobile phone, the Service and the Application, as well as to all information, recommendations and or services provided to You on or through the Site, the Service and the Application. This document is an electronic record in terms of Information Technology Act, 2000 and rules thereunder as applicable and the provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures. By clicking on the “I ACCEPT” button, you are consenting to be bound by these User Terms. PLEASE ENSURE THAT YOU READ AND UNDERSTAND THESE ENTIRE USER TERMS BEFORE YOU USE THE SITE. If you do not accept any of the User Terms, then please do not use the Site or avail any of the services being provided therein. YOUR AGREEMENT TO THESE USER TERMS SHALL OPERATE AS A BINDING AGREEMENT BETWEEN YOU AND TRANSLOOP TECHNOLOGIES PRIVATE LIMITED IN RESPECT OF THE USE AND SERVICES OF THE SITE.

Your acceptance of the User Terms shall be deemed to include your acceptance of the privacy policy available at https://www.transloop.in/privacy-policy

By accepting these User Terms, you also allow Transloop to send you promotional emails and SMS alerts from time to time.

IT IS HEREBY EXPRESSLY CLARIFIED THAT THESE USER TERMS WILL NOT APPLY TO A CUSTOMER TAKING ‘TRANSLOOP TRANSPORT AGENTS BOOKINGS’ I.E., FOR CUSTOMERS WHO ARE AVAILING RIDES UNDER THE DIRECT ARRANGEMENTS BETWEEN TRANSPORT AGENT ENTITIES AND TRANSLOOP.

1. DEFINITIONS

All of the defined and capitalized terms in these User Terms will have the meaning assigned to them here below:

  • (i) “Account” shall mean the account created by the Customer on the Application for availing the Services provided by Transloop Technologies Private Limited.
  • (ii) “Additional Fee” shall mean any toll duty, inter-state taxes, etc. as may not be included in the Fare or not already paid as a part of the Total Ride Fee but payable to any third party / government authorities for undertaking the Ride/Booking under Applicable Law.
  • (iii) “Applicable Laws” shall mean and include all applicable statutes, enactments, acts of legislature or parliament, laws, ordinances, rules, by-laws, regulations, notifications, guidelines, policies, directions, directives and orders of any governmental authority, tribunal, or a court of India.
  • (iv) “Application” shall mean the mobile application “Transloop” updated by Transloop Technologies Private Limited from time to time.
  • (v) “Convenience Fee”/”Access Fee” shall mean the fee payable by the Customer to Transloop Technologies Private Limited for the Service i.e., for availing the technology services offered by Transloop Technologies Private Limited, door to door service, wi-fi access, customer support and cashless payment options. Convenience Fee shall be chargeable on every booking made through the Site. The Convenience Fee shall be exclusive of all applicable taxes on the Convenience Fee, if any.
  • (vi) “Cancellation Fee” shall mean the Fare and Convenience Fee payable towards cancellation of a Ride by a Customer in terms of Clause 7 of these User Terms and the Cancellation Terms and Conditions available at https://www.Transloop.in/info/faqs#Cancellations. The Cancellation Fee shall be exclusive of all applicable taxes on the Cancellation Fee, if any.
  • (vii) “Area of Operation” shall mean a area in which the Customers and TPSPs avail and render the transportation services respectively. For clarity, the services rendered by the TPSPs and availed by the Customers shall be in the same city.
  • (viii) “Customer/ You” means a person who is the user of the Application or has an Account on the Application.
  • (ix) “Driver” shall mean and include such individuals as may be evaluated, appointed and trained by an operator associated with us to provide the transportation services on its behalf and persons who are registered with Transloop Technologies Private Limited and own the Vehicles and who have necessary permits and other applicable transport vehicle permits and licenses to provide transportation services within the Area of Operation.
  • (x) “E-Wallet” shall mean a pre-paid instrument, which can be used to make payments.
  • (xi) “Fare” shall mean such amount in Indian Rupees, which is reflected on the Application, as the fare payable for the specific Ride performed by a Driver. The Fare shall be exclusive of all applicable taxes on the Fare, if any. In relation to particular vehicles, the Fare shall be as prescribed by law and/or as stipulated by relevant authorities.
  • (xii) “Force Majeure Event” shall mean any event arising due to any cause beyond the reasonable control of Transloop Technologies Private Limited.
  • (xiii) “Transloop” or “us” or “we” or “our” shall mean Transloop Technologies Private Limited, a company incorporated under the provisions of the Companies Act, 2013 and having its corporate office at 68/SP-3 R.H.B, Pratap Nagar, Jaipur-302033, Rajasthan, which expression shall, unless it be repugnant to the context or meaning thereof, be deemed to mean and include all its successors, affiliates and permitted assigns.
  • (xiv) “Registration Data” shall mean and may include the present, valid, true and accurate name, email ID, phone number and such other information as may be required by Transloop from the Customer from time to time for registration on the Application.
  • (xv) “Ride/Booking” shall mean the Moving of the any or every type of goods in the Vehicle by the Customer facilitated through the Site.
  • (xvi) “Service(s)” means the facilitation of transportation service by Transloop through the Application or via a telephone request at the call centre of Transloop, or booking on the Site, within the Area of Operation, as elaborated in Clause 4.
  • (xvii) “Site” shall mean the Application and the website https://www.Transloop.in/ operated by Transloop Technologies Private Limited or any other software that enables the use of the Application or such other URL as may be specifically provided by Transloop Technologies Private Limited.
  • (xviii) “Substitute Vehicle” shall mean another vehicle arranged for transporting the goods of the Customers to his/her destination, in the event of a Vehicle breakdown.
  • (xix) “Total Ride Fee” shall mean and include the Fare, the Convenience Fee or Access Fee, the Cancellation Fee and Additional Fee and taxes as may be applicable from time to time.
  • (xx) “T&Cs” and “User Terms” shall mean these Customer terms and conditions.
  • (xxi) “TPSP” shall mean a Driver and/or an operator associated with us offering the service of transporting goods of the Customers within the Area of Operation as requested by the Customer on the Application.
  • (xxii) “Vehicle” shall mean a motor vehicle as defined under the Motor Vehicles Act, 2019.
  • (xxiii) "Carriage" means and includes the whole of the operations and services undertaken by us in connection with the Consignment.
  • (xxiv) "Consignment" means any package, parcel, satchel, or freight which is or are given to and accepted by us for carriage under our Consignment Note.
  • (xxv) “Dangerous Goods” means goods classified as dangerous as per ICAO T.I., IATA DGR, IMDG-Code, ADR or other national regulations for transport.
  • (xxvi) “Delivery” means the tender of the consignment to the consignee or intimation about the arrival of the consignment.
  • (vvii) "Prohibited Items" means any goods or materials, the Carriage of which is prohibited by any law, rule or regulation of India.
  • (vviii) “Receiver” or “Consignee” shall refer to the recipient or addressee or the consignee of the Consignment.

2. ELIGIBILITY

You will be “Eligible” to use the Services only when You fulfill all of the following conditions: (i) You have attained at least 18 (eighteen) years of age. (ii) You are competent to enter into a contract under the Applicable Laws.

If You reside in a jurisdiction that restricts the use of the Service because of age, or restricts the ability to enter into contracts such as this User Terms due to age, You must abide by such age limits.

3. REGISTRATION AND ACCOUNT

  • 3.1 You understand and acknowledge that You can register on the Site only after complying with the requirements of this Clause 3 and by entering Your Registration Data.
  • 3.2 You shall ensure that the Registration Data provided by You is accurate, complete, current, valid and true and is updated from time to time. We shall bear no liability for false, incomplete, old or incorrect Registration Data provided by You.
  • 3.3 You are solely responsible for maintaining the confidentiality of Your Registration Data and will be liable for all activities and transactions that occur through Your Account, whether initiated by You or any third party. Your Account cannot be transferred, assigned or sold to a third party. We shall not be liable for any loss that You may incur as a result of someone else using Your password or Account, either with or without Your knowledge.
  • 3.4 We reserve the right to suspend or terminate Your Account with immediate effect and for an indefinite period, if We have a reason to believe that the Registration Data or any other data provided by You is incorrect or false, or that the security of Your Account has been compromised in any way, or for any other reason We may find just or equitable.
  • 3.5 Except for the Registration Data or any other data submitted by You during the use of any other service offered through Site (“Permitted Information”), Transloop does not want You to, and You should not, send any confidential or proprietary information to Transloop on the Site or otherwise, unless otherwise is required by Applicable Laws. In accepting these User Terms You agree that any information or materials that You or individuals acting on Your behalf provide to Tansloop other than the Permitted Information will not be considered confidential or proprietary.
  • 3.6 It is Your responsibility to check to ensure that You download the correct application for Your device. We are not liable if You do not have a compatible mobile device or if You download the wrong version of the Application for Your mobile device. We reserve the right to terminate the Service and the use of the Application should You be using the Service or Application with an incompatible or unauthorized device.
  • 3.7 We allow You to open only one Account in association with the Registration Data provided by You. In case of any unauthorized use of Your Account please immediately reach Us at support@Transloop.in.
  • 3.8 In case, You are unable to access Your Account, please inform Us at support@Transloop.in and make a written request for blocking Your Account. We will not be liable for any unauthorized transactions made through Your Account prior to the expiry of 72 (seventy two) hours after You have made a request in writing for blocking Your Account, and shall not have any liability in case of Force Majeure Event.

4. SERVICES

  • 4.1. The Site permits you to avail the transportation services offered by TPSPs. The Service allows You to send a request through Transloop to a Driver or Transport Agent or any other person authorized by Transloop Technologies Private Limited to receive the booking requests on the Transloop network. The Driver or Transport Agent or any other person authorized by Transloop Technologies Private Limited to receive the booking requests has sole and complete discretion to accept or reject each request for Service. If the Driver or Transport Agent or any other person authorized by Transloop Technologies Private Limited to receive the booking requests accepts a request, Transloop notifies You and provides information regarding the Driver - including Driver name, Vehicle license number, telephone contact details of the Driver and such other details as Transloop may determine.
  • 4.2. Transloop shall procure reasonable efforts to bring You into contact with a Driver or Transport Agent or any other person authorized by Transloop Technologies Private Limited to receive the booking requests, subject to the availability of Driver in or around Your location at the moment of Your request for such services.
  • 4.3. By using the Application or the Service, You further agree that: (i) You will only use the Service or download the Application for Your sole, personal use and will not resell or assign it to a third party; (ii) You will not use an account that is subject to any rights of a person other than You without appropriate authorization; (iii) You will not use the Service or Site for unlawful purposes; (iv) You will not try to harm the Service, Site or our network in any way whatsoever; (v) You will provide Transloop with such information and documents which Transloop may reasonably request; (vi) You will only use an authorized network to avail the Service; (vii) You are aware that when requesting Services, whether by message, via Site or calling the call center of Transloop, standard messaging charges, data charges, voice charges, as applicable, of the Your and Our phone network service providers, will apply; (viii) You will comply with all Applicable Law from Your country of domicile and residence and the country, state and/or city in which You are present while using the Site or Service; and (ix) You are aware of and shall comply with the Information Technology Act, 2000 and the rules, regulations and guidelines notified thereunder.
  • 4.4. Transloop reserves the right to immediately terminate the Service and the use of the Application in the event of non-compliance with any of the above requirements. Further, Transloop will store the information provided by You or record your calls for contacting You for all Service related matters. You shall promptly inform Transloop on any change in the information provided by You.
  • 4.5. Transloop or an authorised representative of Transloop, shall provide information regarding services, discounts and promotions provided by Transloop to You by way of an SMS or email to Your registered mobile number/registered email ID. You also have the option to discontinue receiving such information at any point of time. To discontinue receiving such information, You may at any point of time visit the specific link provided in the Site to discontinue the same
  • 4.6. TRANSLOOP WILL BE ENTITLED TO PROCESS AND TRANSFER YOUR INFORMATION AS AND WHEN IT DEEMS FIT AND IT MAY STORE OR TRANSFER YOUR INFORMATION IN A SERVER OUTSIDE INDIA OR THE COUNTRY WHERE YOU ARE LOCATED IN ORDER TO PERFORM TRANSLOOP’S OBLIGATIONS UNDER THESE CUSTOMER T&C.
  • 4.7. You agree to grant Transloop a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) right to exercise the copyright, publicity, database rights or any other rights You have in your information, in any media now known or not currently known, with respect to Your information. YOU AGREE AND PERMIT TRANSLOOP TO SHARE YOUR INFORMATION AND/OR PERMITTED INFORMATION, WITH THIRD PARTIES.
  • 4.8. You agree and permit Transloop to share any information provided by You with third parties in order to facilitate provision of certain value-added services offered by such third parties to You and/or to provide certain value-added services to You by Transloop. You hereby expressly consent to receive communications from Transloop/ third parties offering value-added services to You through Your registered phone number and/or e-mail id and/or the Site. You agree that You will not hold Transloop responsible for any such communications received from third parties, nor will any such communication amount to spam, unsolicited communication or a violation of Your registration on the national do not call registry.
  • 4.9. Transloop will be entitled to enter into any tie-up in terms of joint-venture or otherwise with any other institution engaged in the business of providing services analogous and/or similar to those herein contained. In such case, depending upon the modality and the mechanism as may be devised, You will be provided with the services by Transloop jointly and/or severally with the party/ies in joint venture. You hereby give Your irrevocable consent and permission to such a tie-up. In the event of such a tie-up, the terms and conditions herein contained will, mutatis mutandis, become applicable in respect of such tie-up arrangement also.
  • 4.10. In the event Transloop provides You any device as a part of the Services You shall comply with the following. ‘Transloop Play’ means a connected Vehicle platform using multiple devices in-vehicle and cloud technology platform owned and operated by Transloop, which endeavours to provide an interactive experience to You - (i) You shall not tamper, pilfer or misuse the Transloop Device(s) or allow, induce or assist a third party to indulge in such activity. (ii) You shall not transcribe, distribute, download, store, duplicate and reproduce the content forming part of the Transloop Device(s) (“Content”), in whole or in part, through any medium including, but not limited to, tape, disc, hard disk, computer system, or other electronic recording or transmission device. (iii) You shall not (i) license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party, in any way, the Transloop Device(s) and/or any Content; (ii) modify or make derivative works from the Content; (iii) create Internet “links” to the Content or “frame” or “mirror” any Content on any other server or wireless or internet-based device; (iv) reverse engineer or access the Transloop Device(s) and/or Content in order to (a) design or build a competitive product or service, (b) design or build a product using similar ideas, features, functions or graphics of the Transloop Device(s) and/or Content, or (c) copy any ideas, features, functions or graphics of the Transloop Device(s) and/or Content, or (v) launch an automated program or script, including, but not limited to, web spiders, web crawlers, web robots, web ants, web indexers, bots, viruses or worms, or any program which may make multiple server requests per second, or unduly burdens or hinders the operation and/or performance of the Transloop Device and/or Content (iv) You shall not use the Transloop Device(s) for any illegal or unlawful purposes including but not limited to playing / watching pornographic content on the Transloop Device and shall use the Transloop Device(s) solely for purposes determined by Transloop and strictly in accordance with these User Terms. You shall solely be responsible and liable for any violations of law committed by You and misuse of the Transloop Device(s), if any, with the Transloop Device(s). (v) You shall ensure that the Transloop Device(s) is maintained in Your possession in a proper manner. Transloop may, at its sole discretion, charge such amounts from You as may be determined by Transloop for use of the Transloop Device(s) by You. (vi) In the event the Transloop Device(s) is not functioning properly or if there is any technical or safety issue in relation to the Transloop Device(s), You shall immediately inform the Driver or other concerned authorities about any such issue. (vii) You shall use the Transloop Device(s) with due care and caution and not do anything or permit anything to be done that may cause damage to the Transloop Device(s). If the Transloop Device(s) is damaged and is not repairable due to any act of You, You shall pay amounts to Transloop, as may be determined by Transloop. If You fail or are unable to pay the amounts determined by Transloop, Transloop shall be entitled to suspend / terminate Your Account with Transloop without prejudice to Transloop’s rights under these User Terms and under Applicable Laws.
  • 4.11. In the event of breakdown of the Vehicle, which is beyond repair, before completion of the Ride, Transloop on a best effort basis and at its sole discretion may arrange for a Substitute Vehicle for completion of Your Ride to Your destination. However, the arrangement of Substitute Vehicle shall be subject to its availability.
  • 4.12. You acknowledge and agree that Substitute Vehicle may not be necessarily of the same type as the original Vehicle booked by You from the Site.
  • 4.13. Transloop bears no responsibility and liability for delays and losses suffered by You or caused to You as a consequence of the breakdown of the Vehicle or the Substitute Vehicle.

5. CONFIRMATION OF BOOKING

  • 5.1. Transloop shall, upon receiving the booking request from You in the manner set out above, proceed to confirm or decline the booking based on the availability of Vehicles at the pickup time, which shall be informed to You vide an SMS or email. In the event the booking is confirmed, You shall check the booking details including but not limited to pick up time and pick up place, and if there is incorrect detail, the same needs to be informed to us immediately by calling our call centre.
  • 5.2. You shall bear the consequences and damages for any delay that may be caused to You due to Your failure to check the confirmation SMS or email or failure to inform Transloop of the incorrect details immediately.
  • 5.3. Certain selective customers will be eligible to avail the Service under a ‘Guest Booking’ feature, provided by Transloop. Such customers will also be bound by the terms and conditions set out herein.

6. PAYMENT

  • 6.1. Transloop shall charge Convenience Fee or Access Fee for the Service which shall be determined and amended at the sole and absolute discretion of Transloop. The Convenience Fee or Access Fee shall be payable by you to Transloop and shall be informed to you before you begin your ride.
  • 6.2. In relation to Transloop Tempos plying within the Area of Operation the Convenience Fee or Access Fee shall not exceed an amount of Rs 100 at any time.
  • 6.3. TPSP shall charge Fare to You for the Ride offered to You by the TPSP.
  • 6.4. You shall be required to pay such Additional Fee, which will form part of the receipt of the Total Ride Fee.
  • 6.5. You shall be required to pay such Cancellation Fee in terms of Clause 7, which will form part of the receipt of the Total Ride Fee.
  • 6.6. In addition to the Total Ride Fee, You may be required to pay such other charges incurred by you during the Ride in cash i.e. Additional Fee, which are not included in the receipt of the Total Ride Fee.
  • 6.7. The Total Ride Fee will be collected by the Driver or Transloop from You at the end of the Ride, as set out in Clause 6.7 below.
  • 6.8. Transloop shall provide a receipt of the Total Ride Fee payable by You at the end of the Ride, however, separate invoices raised by the TPSPs for the Fare and Additional Fee, and the Convenience Fee or Access Fee raised by Transloop shall be provided to You on request. You may raise a request for a copy of the invoices from our Support page.
  • 6.9. All applicable taxes in respect of the Fare, Convenience Fee, Additional Fee, Cancellation Fee shall be borne and payable by You to the TPSPs or Transloop, as the case may be.
  • 6.10. You shall choose to pay for the Service Fee by either of the following Three methods:
    • (i) Cash payment: Cash payment towards the Total Ride Fee after the completion of Ride can be made to the Driver.
    • (ii) E-Wallet payment: Transloop offers You the facility of making an online payment through an E-Wallet powered by a third party payment processor (“Payment Processor”). E-Wallet money will not be applicable on bookings made through the phone or while the user is not logged into his/her Account on the Site. The processing of payments, in connection with Your use of the E-Wallet will be subject to the terms, conditions, and privacy policies of the Payment Processor that Transloop engages for the purpose. Transloop will not be responsible for any errors by the Payment Processor in any manner. Further, even in cases of E- Wallet payments, all Additional Fee (defined below) shall have to be paid by You in cash, to the authority or person concerned or if already paid by the Driver, to the Driver. When You choose to make an E-Wallet payment, Transloop shall collect the Fare on behalf of the TPSP who will be responsible for providing the transportation services.
    • (iii) Credit Card/ Debit Card/ Net Banking Payment: Total Ride Fee shall be effected using the services of an entity providing payment gateway/processor services (“PG”), authorized by Transloop. Such PG may either be Transloop or any of its affiliates or partners or unrelated third parties. You agree and undertake to share relevant payment details including credit/debit card details (Card Details) with the PG for the successful completion of payment towards Total Ride Fee to Transloop and authorize the PG to complete such transactions. In this respect, it is clarified that all PGs whose services are utilized for the purposes of the Site and/or Application and/or Services shall be PCI-DSS (Payment Card Industry – Data Security Standard) compliant. Your authorization permits the PG to debit or credit the bank account associated with Your payment details. Your authorization further permits the PG to use Your Card Details for the processing of transactions initiated by You at any of Transloop’s affiliates. Your authorization will remain in effect as long as You maintain an Account with Us. In the event You delete Your Card Details with the PG or if You delete Your Account, the PG will not process any further transactions initiated by You at the Site or Application and at the sites of any of Transloop’s affiliates. Your authorization under this clause is subject to any other terms and conditions of the PG.
  • 6.11. Any payment related issue, except when such issue is due to an error or fault in the Site, shall be resolved between You and the Payment Processor. Transloop shall not be responsible for any unauthorized use of Your E-Wallet during or after availing the Services on the Site.

7. CANCELLATION POLICY

  • 7.1. You agree and acknowledge that You may cancel Your request for a Vehicle from a Driver or a transport agent or any other representative of Transloop at any point of time subject to a Cancellation Fee as explained below: In All the categories, Cancellation Fee will be charged
    • If you cancel after 5 minutes after the vehicle is allotted or
    • If a driver cancels after waiting at Your location for more than 10 minutes
    • Notwithstanding the foregoing, if the Driver is delayed by more than five (5) minutes to pick Your goods from pick up location, You will not be charged any Cancellation Fee.
  • 7.2. You shall be notified of the applicable Cancellation Fee in advance whenever You attempt to cancel a booking/service request. The notification shall be on the Application and/or the Site.
  • 7.3. Transloop shall provide a receipt of the Cancellation Fee, if any, payable by You for every cancellation in terms of the table above for such cancellations, however, separate invoices raised by the TPSPs for the Cancellation Fee, and Transloop for the Convenience Fee on cancellations shall be provided to You on request. You may raise a request for a copy of the invoices from the Support page.
  • 7.4. The Cancellation Fee shall be payable by You at the completion of Your subsequent Ride.
  • 7.5. The mode of payment of the Cancellation Fee shall be in terms of Clause 7 of these User Terms.

8. USER VIOLATION OF USER TERMS/ YOUR OBLIGATIONS

  • 8.1. You shall not misbehave with the Driver or distract the Driver or act in violation of Applicable Law. In the event You are found to be involved in the activities set out above, You shall be liable to pay a fine to us and we shall also have the right to terminate the Ride. In the event You fail to pay fine after the completion of the Ride, we may at our discretion, take such steps as may be available to us under Applicable Law. You shall also be blacklisted as a result of non-payment of the fine or misbehaving as the case may be, and in such event, Your Account may be terminated by Transloop.
  • 8.2. You warrant, undertake and guarantee to us:
    • The contents of the consignment (including but not limited to weight and number of items) have been properly described on our consignment note and that the Consignment Note is complete in all respects and the documents as required for the Tran consignment including invoice, permits are enclosed with the Consignment Note.
    • That the contents of the Consignment are not Prohibited Items and/or are not restricted by the applicable regulations and that you will supply to us any Dangerous Goods declaration that is needed, properly and accurately in accordance with all applicable laws, rules and regulations and neither you nor the consignee is a person or organisation with whom we or you may not legally trade under any applicable laws or regulations.
    • That all statements and information and documents provided by you relating to the Consignment will be true and correct and you acknowledge that in the event that you make untrue or fraudulent statement about the Consignment or any of its contents, you would risk a civil claim and/or criminal prosecution the penalties for which may include forfeiture and sale. You agree to indemnify us and hold us harmless from any claims that may be brought against us or our agents arising from the information provided by you.
    • We are authorised to deliver the goods at the address mentioned on the Consignment Note and without prejudice to the foregoing it is expressly agreed that we shall be conclusively presumed to have delivered the goods in accordance with this contract. We will be sending the delivery confirmation by SMS/e-mails, no-response within 24 hours would be considered as an affirmative to the delivery.
    • You have declared the correct weight of the consignment and you will provide any special equipment we may need to load or unload the consignment on or off our vehicles.
    • When you have asked us to charge the receiver or a third party and the receiver or third party does not pay us you will promptly settle our invoice together with an administration fee in full within 7 days of us sending you the invoice
    • All applicable laws and regulations have been complied with by you.
  • 8.3.You agree to indemnify us and hold us harmless from any liabilities we may suffer or any costs, damages or expenses, including legal costs, we incur either to you or to anyone else arising out of you being in breach of any of these warranties, representations and guarantees, even if we inadvertently accept a consignment that contravenes any of your obligations.
  • 8.4. You certify that all statements and information you provide relating to the transportation of the consignment will be true and correct. You acknowledge that in the event that you make untrue or fraudulent statements about the consignment or any of its contents you risk a civil claim and/or criminal prosecution the penalties for which include forfeiture and sale of your consignment. To the extent that we may voluntarily assist you in completing the required customs and other formalities such assistance will be rendered at your sole risk. You agree to indemnify us and hold us harmless from any claims that may be brought against us arising from the information you provide to us and any costs we will incur regarding this, and pay any administration fee we may charge you for providing the services described in this condition.
  • 8.5. The customer agrees and acknowledges that the use of the Services offered by Company is at the sole risk of the customer and that Company disclaims all representations and warranties of any kind, whether express or implied as to condition, suitability, quality, merchantability and fitness for any purposes are excluded to the fullest extent permitted by law. Without prejudice to the above, the Company makes no representation or warranties with respect to: • The Services meeting the customer's requirements. • The Services will be uninterrupted, timely, secure, or error-free.
  • 8.6. Any responsibility or liability for any loss or damage, howsoever caused or suffered by the Customer arising out of the use of truck service offered by Company or due to the failure of Company to provide Services to the Customer for any reason whatsoever including but not limited to the Customer's non-compliance with the Services' recorded voice instructions, malfunction, partial or total failure of any network terminal, data processing system, computer tele-transmission or telecommunications system or other circumstances whether or not beyond the control of Company or any person or any organization involved in the above mentioned systems.
  • 8.7. Any liability for any damages of any kind arising from the use of the Service offered by the Company, including, but not limited to direct, indirect, incidental, punitive, and consequential damages
  • 8.8. Any additional or extra charges for far off locations & toll charges as well.
  • 8.9. Any alternate arrangement(s) if the mini-truck has not reached due to any reason.
  • 8.10. We are not liable if we do not fulfill any obligations towards you at all as a result of:
  • 8.11. Circumstances beyond our control such as (but not limited to):
  • 8.12. Acts of god including earthquakes, cyclones, storms, flooding, fire, disease, fog, snow or frost or other natural calamities or disasters
  • 8.13. Force majeure including (but not limited to) war, accidents, acts of public enemies, strikes, embargoes, perils of the air, local disputes or civil commotions.
  • 8.14. National or local disruptions in air or ground transportation networks and mechanical problems to modes of transport or machinery.
  • 8.15. Latent defects or inherent vice in the contents of the consignment.
  • 8.16. Criminal acts of third parties such as theft and arson.
  • 8.17. Your acts or omissions or those of third parties such as:
  • 8.18. You being in breach of (or any other party claiming an interest in the consignment causing you to breach) your obligations under these terms and conditions.
  • 8.19. The contents of the consignment consisting of any article that is a prohibited item even though we may have accepted the consignment by mistake.

9. CUSTOMER RELATIONSHIP MANAGEMENT

  • 9.1. All issues, opinions, suggestions, questions and feedback while availing our Services shall be communicated to us through email address mentioned in Clause 22.2. In case of a Ride booked on our Application, You shall be required to rate the Ride after its termination. You agree to be fair, accurate and non-disparaging while leaving comment, feedbacks, testimonials or reviews on or about the Rides or Services.
  • 9.2. Reporting of any issue needs to be within 7 (seven) days of the happening of the issue, failing which, such issue will not be addressed.
  • 9.3. Any issue reported on channels other than the above may be addressed by Transloop only on a best-effort basis. Transloop takes no liability for inability to get back on other channels.
  • 9.4. Transloop shall endeavour to respond to Your issues within 2 (two) working days of Your reporting the same and endeavour to resolve it at the earliest possible. It is hereby clarified that issues are resolved on severity basis, and certain may be resolved earlier than the other. However, Transloop shall not be liable for any damages or losses in the event You are not satisfied with any such resolution.